Xmas Promotion 2Years Free Update EU Ship 2024 Autel MaxiIM IM508S Professional IMMO&Key Fob Programming Tool Plus Autel XP400 PRO Key and Chip Programmer Get 1pc Watch

Product Description

Autel MaxiIM IM508S Professional IMMO&Key Fob Programming Tool Plus Autel XP400 PRO Key and Chip Programmer

Note:

MaxiIM IM508S is specifically designed for legal automotive repairs. This requires users to have legitimate access to the vehicle, either by legally having the vehicle key, or having the vehicle owner's permission using the key.

Autel MaxiIM IM508S Introduction

MaxiIM IM508S is a fast, easy-to-use, and ultraportable immobilizer and key programming device. The Android-based touchscreen tablet features powerful quad-core processor, intuitive design and straight-forward interface.

Equipped with the XP200 key programmer, IM508S is capable of providing extraordinary service functions for the immobilizer system. Together with the ability to quickly diagnose all modules of the majority of makes and models on the market, IM508S provides you with superior special functions. IM508S is the perfect solution for shopkeepers and technicians who demand affordable and powerful IMMO and diagnostic services.

MaxiIM IM508S Highlights

• Powerful RK3566 processor
• 7”1024x600 LCD capacitive touchscreen
• Internal reliable 64GB Memory
• Android Operating System for fast boot-up and multitasking
• Powerful combination of key programming/all system diagnostics/advanced maintenance services
• Smart Mode for guided and automated key learning
• Expert Mode for advanced key learning
• Read PIN/CS (all key lost) , key generation, key learning, remote learning
• IMMO ECU reset/adaptation, refresh/coding
• Transponder read/write, EEPROM/MCU read/write 
• Powerful OE level diagnostics for more than 80 US, Asian and European makes and models
• Advanced maintenance services including EPB, DPF, SAS, Oil reset, BMS and TPMS sensor ID relearn
• 1 Year Warranty & 2 Years Free Software Update, After 2 years, if customer still want Update Subscription,please click "XNR-SS260" to purchase
• NEW! Support active test and complete special functions
• Multi-Language Available:English,German,French,Italian,Dutch,Portuguese,Polish,Swedish,Persian,Turkish,Hebrew,Arabic,Korean,Japanese( English is default, if need other second language,please provide SN to us to change)
• FCA "Auto Auth" Access
  Supports FCA "Auto Auth" gateway for 2018 and newer FCA cars(Chrysler/Dodge/Jeep,etc) for US/Canada & Mexico.
  NOTE: All these new functions are released on Autel system V2.62 and above, which are available to download for all IM508 since 1st, June, 2022.
  NOTE: For a few Renault and FCA cars, when doing IMMO key programming, "autoauth" is not enough, sill need 12+8 adapter.
• Steps to Flash IM508/IM508S

The difference of IM508S and IM508

IM508S Hardware

Processor: Rockchip RK3566 Quad core, 4x 1.8GHz(A55)
RAM: 4G
ROM: 64GB
Android Version: Android 11
DB16 DLC: Support
Screen Size: 7inch

IM508 Hardware

Processor: Rockchip RK3188 Quad core, 4x 1.6GHz(A9)
RAM: 1G
ROM: 64GB
Android Version: Android 4.4.4
DB16 DLC: Not Support
Screen Size: 7inch

Autel IM508S EEPROM Read/Write Supported Types

For AT24C01,AT24C02,AT24C04,AT24C08,AT24C16,AT24C32,AT24C64,AT24C128,AT24C256,AT24C512,AT24C1024,AT24C128_1.8
AT24C256_1.8,AT24C512_1.8,AT24C01A,AT25010,AT25020,AT25040,AT25080,AT25160,AT25320,AT25640,AT25128,AT25256
AT25512,AT25010_1.8,AT25020_1.8,AT25080_1.8,AT25320_1.8,AT25640_1.8,AT25128_1.8,AT25256_1.8,AT59C11,AT59C22
AT93C46A,AT59C13,AT93C46,AT93C46R,AT93C56,AT93C57,AT93C66,AT93C76,AT93C86

For CATALYST
CAT25C01,CAT25C02,CAT25C04,CAT25C08,CAT25C16,CAT25C32,CAT25C64,CAT25C128,CAT25C256

For FAIRCHILD
NM24C16U,NM24C16UT,NM24C17U,NM24C17UT,FM93CS46T

For MICROCHIP
85C72,85C82,85C92,25xx080,25xx160,25xx320,25xx640,25xx040_TSSOP,25xx320_TSSOP,25xx640_TSSOP,93C06,25xx040
93C46X,93C46A,93C46,93C46AX,93C46BX_93C46CX,93C56A,93C56,93C66A,93C66,93C76A,93C76,93C86A,93C86

For NXP
PCF8582C,PCF8594C,PCF8598C

For NATIONAL
NM93C13,NM93C14,NM93CS06,NM93C14TM8,NM93CS46,NM93CS56,NM93CS66

For OKI
MSM16911

For SONY
CXK1011,CXK1012,CXK1013

For Seiko
S_24S45,S_24H30,S_24H30_SOP8,S_24H45,S_24H45_SOP8,S_24S30

For ST
M24C01,M24C02,M24C04,M24C08,M24C16,M24C32,M24C64,ST24x01/ST25x01,ST24x02/ST25x02,ST24x04/ST25x04
ST24x08/ST25x08,ST24x16,ST25x16,AT25040_1.8,AT25160_1.8,M95010,M95020,M95160,M95040,M95080,M35080,M95320
M95640,M95256,M95128,M95512,M93C46,M93C56,M93C66,M93C76,M93C86,M93S46,M93S56,M93S66

TOSHIBA
TC89101,TC89102,TC89121,TC89122

For TMC
TMC93LC46,TMC93LC56,TMC93LC57,TMC93LC66,TMC93LC86

For XICOR
X5043,X5045,X25043,X25045,X24C44

For 9S12 Read/Write Supported Types
FREESCALE
MC9S12DG128

Autel MaxiIM IM508S Function List

All Systems Diagnostics
AutoVIN / AutoScan
Read / Erase Codes
View, Record, Playback Live Data
View Freeze Frame Data
Shop and Data Manager Applications
Key Read / Write
EEPROM / MCU Read / Write
Read PIN / CS (All Key Lost)
Key Generation
Key Learning
Remote Learning
Backup / Restore IMMO Data
IMMO ECU Reset / Adaptation
IMMO ECU Refresh / Coding
BMW FEM / BDC Key Learning and ECU Adaptation
VW / AUDI MQB Key Learning, 48 Transponder (96-bit) Add Key, All Key Lost, A6 All Keys Lost, and More

👍【Professional IMMO & Key Fob Programming】Autel IM508S scanner comes with XP200 k~y programmer and provides comprehensive IMMO services: read and write to Immobilizer/ Engine/ EEPROM/ MCU; reset/ code/ backup IMMO ECU; read PIN (Add Key/ All K~y Lost); k-e-y generation/ k-e-y learning/ remote learning, etc. 

If you want to do something for IMMO systems or car keys, Autel IM508S scanner with XP200 key programmer can help you with the following: read & write to Immobilizer/Engine/EEPROM/MCU; reset/code/backup IMMO ECU; read PIN (Add Key/All Key L~st); key generation/key learning/remote learning, etc. Smart Mode will provide you with guided and automated key learning functions, step by step, save you much trouble! Note: Functions above vary by cars.

The XP200 is specially designed to read Volkswagen vehicle key chip data, clone and generate exclusive keys, read/write on-board EEPROM data, and read/write Freescale 9S12 MCUs. By working with diagnostic tool and PC that are both loaded with programmer software, the XP200 can read/write key chip data quickly and accurately.


👍【Full Bidirectional Active Test - Deeper Diagnostic】

2023 Workshop scanner IM508S is not only a IMMO tool, but also a powerful bidirectioinal scan tool. It can perform real active test that can send commands to vehicles' ECU to drive the actuators to work and do actuators tests, like ABS bleed, window up/down, on/off, etc,
What would you do if the wipers stopped working? Just replace one or spend a lot money to fix it? Don't be in a hurry to dismantle your cars! Key Programming tool IM508S can perform real active tests that can send commands to the vehicle's ECU to drive the actuators to work, like ABS, window, door, solenoids, valves, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. Note: NOT universal. Please check compatibility.

👍【OE-Level Full System Diagnostics - Make A Full Check】

Autel IM508S professional workshop scanner can quickly access vehicles' ECU to do full scans via included OBD2 cable & identify cars by AutoVIN or Manually Input. It performs OE-Level diagnosis, read ECU info, read/clear DTCs, view all sensors live data in 4 format(text/ wave graph/ histogram/ meter diagram), do active test, print the diagnosis data you need.
Busy for a long time but can't find what's wrong with the car? Take it easy! Autel IM508S scanner, equipped with the same diagnostic capability as MK808, can scan all available car systems on 80+ US, EU and Asian car makes to read & clear DTCs, view live data, freeze frame data, and ECU info, perform active tests and compatible with MV108(not included). With just a few simple clicks, you can quickly locate the issues to win more time and money.
👍【40+ Maintenance Services - Handle Your Daily Repair Easily】

Oil reset, EPB, TPMS, BMS, brake bleed, aftertreatment, injector, SAS, Suspension, Throttle, WIN DR ROOF, Seats, Odometer, Language Change, Headlamp, CHG tire size, TEC learn, ABSSRS, Cylinder, VGT learn, Speed & PTO, Clutch, Trans adaptation, Airbag reset, A/F setting, Automatic Start/Stop, electronic water pump start, EGR, FRM reset, transport mode, HV battery, ACC, A/C, rain/light sensor.
How much did you spend on maintaining your car? In fact, experience tells us that just a small repair service may cost a lot of money. So Autel IM508S scanner are actively reducing the unnecessary expense by integrating 28+ services, meeting many daily service needs, such as Oil/EPB/SAS/DPF/BMS/ABS Bleed/Injector, etc. Note: Functions vary by vehicle, please send VIN to us to check compatibility before order.

IM508S Smart Mode+Expert Mode
The IMMO application provides Smart Mode and Expert Mode to guide technians performing IMMO related functions,including Key Learning, Remote Control Learning, Remote Control add,etc

Smart Mode–accesses to a function menu where each function is configured as a smart guide system.

Expert Mode–accesses to a function menu where each function is separated from each other.

IMMO
The IMMO application requires a data link to the IMMO electronic control system of the test vehicle for diagnosis via OBD II connection.
The application retrieves vehicle IMMO information and performs IMMO related functions, including Key Learning, Remote Control Learning, Remote Control Add, etc.

IMMO & Key Programming 

1.Read PIN/CS (AII key Lost)
2.Key Generation
3.Key Learning/Remote Learning
4.Backup/Restore IMMO Data
5.IMMO ECU Reset/Adaptation,Refresh/Coding
6.BMW FEM/BDC Key Learning and ECU Adaptation
7.VW / AUDI MQB Key Programming, 48 Transponder (96-bit) Key Splicing, Full Lost, A6 Full Lost and More

【Work with XP400 Pro to Extend IMMO Functions】(Purchase Separately) You don’t have to pay 3000+ b-ucks for a more advanced IMMO scanner but can enjoy the same IMMO key fob programming functions as IM608S II/ IM608 II/ IM608 Pro II. Work with XP400 Pro, IM508S extends its capability to support IMMO functions such as BMW CAS4 K-e-y Learning, IMMO ECU Read & Write, MC9S12 Encryption Chip Read & Write, IC Card Read & Write, Mercedes Infrared K-e-y Read & Write, Remote Frequency Detect, etc.




Autel IM508S Specifications

Operating System	Android 11
Processor	Rockchip RK3566 Quad core Processor：4x 1.8GHz(A55)
Memory	64GB
Display	7-inch LCD capacitive touchscreen with 1024x600 resolution
Connectivity	Mini USB 2.0 USB2.0 Wi-Fi Micro SD card slot(supports up to 64GB)
Sensors	Ambient light sensor for brightness auto changing
Power and Battery	3.7 V/5000 mAh lithium-polymer battery Charges via 5 VDC power supply
Tested Battery Life	Around 4.5 hours of continuous use
Battery Charging Input	5V/1.5A
Power Consumption	500 mA (LCD on with default brightness, Wi-Fi on)@3.7 V
Operating Temp	0 to 50°C (32 to 122°F)
Storage Temp	-20 to 60°C (-4 to 140°F)
Operating Humidity	5%-95% non-condensing
Net Weight	885g(2.31|b.)
Supported Automotive Protocols	ISO9141-2, ISO14230-2,ISO15765, K/L-Line, Flashing Code, SAE-J1850 VPW, SAE-J1850 PWM, ISO11898 (Highspeed, Middlespeed, Lowspeed and Singlewire CAN, fault-tolerant CAN), SAE J2610,GM UART,UART Echo Byte Protocol, Honda Diag-H Protocol, TP2.0, TP1.6

Package Includes

1PC x MaxiIM IM508S Tablet
1PC x XP200 Key Programmer
1PC x Main Cable
1PC x Mini USB Cable
1PC x USB External Power Adapter
1PC x APB001 (EEPROM Adapter)
1PC x APB002 (68HC908 Adapter)
1PC x APA002 (EEPROM Socket)
1PC x APA001 (EEPROM Clamp Intergrated MC9S12 Cable)
1PC x AAC001 – MED17 Cable
1PC x KIA-10 Adaptor
1PC x KIA-20 Adaptor
1PC x Mazda-17 Adaptor
1PC x Honda-3 Adaptor
1PC x Carrying Case
1PC x Quick reference guide 

Autel MaxiIM IM508 vs IM508S vs IM608 Pro vs IM608 II/IM608 Pro II

Item	IM508	IM508S	IM608 Pro	IM608 II/IM608 Pro II
Features
Processor	Quad-Core	Quad-Core	Hexa-Core	Octa-Core
Touchscreen	7-inch	7-inch	10.1 inch	10.1 inch
Resolution	1024*600	1024*600	1920*1200	1920*1200
Memory	32GB	64GB	64GB	128GB
Rechargeable Li-ion Battery	5000mAh	5000mAh	15000mAh	15000mAh
Internet Updatable	Wi-Fi	Wi-Fi	Wi-Fi	Wi-Fi
Camera	NO	NO	8.0 Megaixel	16.0 Megapixel
Connection	OBD Cable	OBD Cable	JVCI	JVCI+
Programmer	XP200	XP200	XP400PRO	XP400PRO
Weight	0.78kg	0.78kg	1.48kg	1.58kg
Remote Expert	NO	NO	NO	Advanced
Device/Report Management	YES	YES	YES	YES
Reading/Writing EEPROM	YES	YES	YES	YES
Reading/Writing MCU	YES	YES	YES	YES
Reading/Writing Engine ECU	YES	YES	YES	YES
Reading/Writing IMMO ECU	YES	YES	YES	YES
Universal Key Information Detection	YES	YES	YES	YES
Write key to ECU by programmer	YES	YES	YES	YES
Key Unlocking	YES	YES	YES	YES
Frequency Detection	YES	YES	YES	YES
Keytool Functions
Universal Key Generation	YES	YES	YES	YES
Chip Simulation(Requires the use of the Autel APB112)	YES	YES	YES	YES
Diagnostic Functions
Auto VIN	YES	YES	YES	YES
Reading/Erasing Codes	YES	YES	YES	YES
Read Live Data	YES	YES	YES	YES
Read Freeze Data	YES	YES	YES	YES
Read ECU Information	YES	YES	YES	YES
Active Test	YES	YES	YES	YES
Service Functions	YES 40+	YES 40+	YES 40+	YES 40+
Special Function	YES	YES	YES	YES
Online Coding	NO	NO	YES(mercedes vehicles are not included)	YES(mercedes vehicles are not included)
Offline Coding	NO	NO	YES	YES
Hidden Function	NO	NO	YES(mercedes vehicles are not included)	YES(mercedes vehicles are not included)
Guided Function	NO	NO	YES(mercedes,BMW,JLR vehicles are not included)	YES(mercedes,BMW,JLR vehicles are not included)
Offline Programming	NO	NO	YES	YES
Cloud Service	Report Management	Report Management	Report Management	Report Management
Other	Remote Desk CANFD(Adapters required)	Remote Desk CANFD(Adapters required)	Remote Desk DOIP(Adapters required) CANFD(Adapters required)	SCAN VIN SCAN License Remote Desk DOIP CANFD

Autel XP400 PRO Introduction

Autel XP400 Pro key and chip programmer, compatible with the IM508 and IM608, reads/writes and learns keys to the vehicle. The XP400 Pro enables programming of infrared keys for Mercedes vehicles and IC Chip keys on late model Hyundai KIA vehicles. It also performs EEPROM-data functions needed for European vehicles. The XP400 Pro supports data read/write of 3,000 plus chip types (inc. EEPROM, engine ECU, MCU, IMMO ECU).

XP400 Pro is a replacement for XP400. It adds more functionality for BMW, Mercedes-Benz, as well as EEPROM reading. With the new protocols, the end-user will be able to read over 2000 (chips, components, devices) types including EEPROM and MCU Read, additional Odometer Read/Write, and more.  Also, added functions for EWS3, W209, NEC, and more.


Autel XP400 PRO Features

XP400 Pro is an advanced all-in-one key programmer
The key and chip programmer reads/writes and learns keys to the vehicle
Performs EEPROM-data Functions Needed for European Vehicles
Enables Programming of Infrared Keys for Mercedes Vehicles and IC Chip Keys on Late Model Hyundai Kia Vehicles
Supports Data Read/Write of 3,000 Plus Chip Types (inc. EEPROM, engine ECU, MCU, IMMO ECU)
Compatible with the IM508 and IM608,  IM100 and IM600 as well
(Note: XP400Pro is compatible with IM100 / IM600. The only thing the IM100 and IM600 will not have when used with XP400Pro is the 4 channel Labscope software and AutoAuth)
Support key renewal on 11 key types with additional adapters - IMKPA, Key Programming Accessories Kit
One year free update online on Autel official website

XP400 PRO Highlights

【Advanced Version of XP400】As the 2022 latest key programmer accessory kit, upgraded version of XP400, XP400 Pro is added with more functionality for BMW, BENZ, as well as more powerful functions on EEPROM, MCU, ECU reading/writing. With the new protocols, XP400 Pro can read/write data of over 3,000 chip types to mostly satisfy your needs. NOTE: XP400 Pro+IM508/IM608/IM608 Pro is NOT universally supported. Please send VIN to us to check function before order.
【All-in-one Key Programmer】Autel XP400 Pro Car Key Programmer is designed to work with Autel IM508/ IM608 to expand the IMMO functions, including add a new key, IMMO ECU reset/adaption, IMMO ECU refresh/coding, remote learning, for AUDI Q5/ A4/A5 2015-2017 Key Learning, for VW MQB Key Learning, for BMW FEM/BDC/CAS4 key learning and adaption etc. NOTE: the IMMO functions are not all-vehicle supported, send VIN to us to check before order.
【Compatible with IM508, IM608, IM608PRO】The XP400 Pro programmer is designed to work with IM508, IM608, IM608 Pro key programmer to perform various IMMO Key programmings, key chip programming functions, MCU writing and reading and other key related tasks. Just like the XP400, XP400 Pro also has exactly same programming abilities whether working with IM508 or IM608, IM608 Pro, You can always choose among them and find yourself the suitable collocation.
【Unmatched Coverage of Key Chips & ECU】Autel XP400 Pro automotive key programmer tool can read/write 445 different key chips (newly added support of AM29FXXX series, MB29FXXX series), read/write EEPROM, read/write Engine ECU, read/write immobilizer ECU, read/write MC9S12 Encryption chip, read/write IC card, read/write Mercedes Infrared key, remote frequency detect and more.

Top Reasons Why You Need XP400 Pro?
    
1. Expanded EEPROM functions for more component access
2. Extended IMMO functions on BMW, BENZ and Audi etc.
3. 170+ types Odometer component reading functions
4. 180+ Immobilizer ECU component types
5. 40+ Engine ECU component types
6. 2000+ MCU component types
7. 440+ EEPROM component types
8. Compatible with IM508 and IM608


Advanced Key Programming Vehicle Coverage when combined with XP400Pro

Benz
* One-tap Key Programming via OBD
* 3rd Generation IMMO CAN-Line/ K-Line Add Key, All Key Lost

BMW
* Smart IMMO Programming (support EWS3/ 4, CAS 1/ 2/ 3/ 4, FEM/ BDC)
* Add Key/All Key Lost

Volkswagen/ Audi
* One-tap Online Programming
* Add Key/All Key Lost Via OBD for 2013 - 2020 Models

GM
* Read IMMO Password, Add Key/ All Key Lost up to 2020

Ford
* Add Key/All Key Lost (No PIN Needed) up to 2020

Mazda
* Add Key/All Key Lost (No PIN Needed) up to 2020 FCA
* Read IMMO Password, Add Key/All Key Lost up to 2020

Renault
* Add Key/All Key Lost (No PIN Needed) up to 2020

LandRover/Jaguar
*Add Key/All Key Lost up to 2019

Volvo
* Semi-smart Key Learning via OBD up to 2018
* Smart/Blade/Fobik Key Learning via Dump

Advanced Programming Functions

1. EEPROM Read/Write
2. MCU Read/Write
3. Key Programming
4. Merc-edes Key Read/Write
5. Remote Frequency Detect

Please note that the product does NOT support Read/Write IC Card function. The "IC Card Induction Area" was also removed from XP400 Pro (please check the below illustration).

Comparison Table for XP400, XP400 Pro and Xhorse VVDI Prog

XP400Pro Adds Support for Following Chips

EEPROM-->>AMD-->>AM29FXXX series chip
EEPROM-->> FUJI-TSU-->> MB29FXXX series chip
EEPROM-->> ST-->> M29FXXX series chip
Engine control module-->> ST-->> M29FXXX series chip
IMMO-->> BE-NZ-->> ESL_W209_W906(Moto-rola) read/write/erase function
IMMO-->> BM-W-->>EWS3 module read/write function
REMOTE_RENEW (renew key)-->> NEC-->> V51 and V5 chip read/write/erase 

XP400 Pro Adds Support for Following IMKPA Accessories (Need to Buy IMKPA Accessories Separately)

APB113 PCF79XX adaptor board
APB114 EWS3 adaptor board
APB115 NEC adapter board
APB118 NEC ELV adaptor board
APB119 TB28FXXX adaptor board
APB120 TMS370 adaptor board
APB121 AM29FXXX adapter board
APB122 AM29FXXX adaptor board1
APB123 AM29FXXX adaptor board2
APB126 M35080/D80 adaptor board
APB127 MC68HC0(7)05BXX adaptor board
APB128 MC68HC05X32 adaptor board

Autel XP400 PRO Specifications

Operating Temperature: -10℃ ~ 70℃ (14℉ ~ 158℉)
Storage Temperature: -20℃ ~ 85℃ (-4℉ ~ 185℉)
Port Type: B-USB, DB26, DC12
Input Voltage: 5 VDC, 12VDC
Operating Current < 500 mA
Maximum Consumption: 2.5 W
Device Dimensions (L*W*H): 168 mm * 98 mm * 30 mm
Net Weight: 520 g

Package Includes

1pc x XP400 Pro Main Unite
1pc x APB129 – EEPROM Adapter
1pc x APA002 – EEPROM Socket
1pc x APB125 – Mercedes Infrared Collector
1pc x APB103 – MCU_PLCC52 Adapter
1pc x APB104 – MCU_FQFP64 Adapter
1pc x APB105 – MCU_FQFP80 Adapter
1pc x APB106 – MCU_FQFP112 Adapter
1pc x APB107 – MCU_FQFP144 Adapter
1pc x APB108 – MCU_FQFP176 Adapter
1pc x APB109 – MCU_FQFP32 Adapter
1pc x APB110 – MCU_FQFP48 Adapter
1pc x APB111 – MCU_SO28 Adapter
1pc x APA101 – Spare Signal Cable
1pc x APC101 – USB Cable (Standard USB–Type B USB)
1pc x APA103 – EEPROM Clamp
1pc x APA107 – ECU Cable
1pc x APA108 – MCU Cable
1pc x APA109 – MC9S12 Cable
1pc x Dupont Line Contact Information
       
Live Support: Tidio Online Support

Whatsapp:+86 18995643579

Email: Sales@AutelTools.eu
 
Shipping Warranty 

If you have no special requirements, we automatically select the shipping warehouse and shipping method for you by default.

EU Warehouse Shipping:2-6 working days. We have stocked up hot sale items in EU Warehouse , which is more convenient for customers. Orders from EU will be delivered by DE DHL Post or GLS

DHL Shipping: 5-7 working days.

Yanwen Express: 7-10 working days to arrive.

4PX Postal Service:  10-12 working days.

Product Warranty

All the Vident tools in our site we provide one year warranty. 

Technical Service  

1. If you have any technical problem, please contact us online or by email Sales@AutelTools.eu
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.

 Refund policy 

1. Damaged tool Service: If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
2. Product Quality problem for refund or exchange: If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
3. Return Service: All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. Buyer pays return shipping fee.